Accessibility Services

Accessibility Training

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Accessibility Fundamentals

Accessibility Fundamentals

Accessibility Partners’ training helps individuals understand and implement accessibility principles and guidelines in various aspects of their work, particularly in customer service, testing and quality assurance, PDF accessibility, MS documents accessibility, and web development.
Overall, our accessibility training aims to equip individuals with the knowledge and skills necessary to create inclusive and accessible experiences for individuals with disabilities in various contexts.

Customer Service

Customer Service

Accessibility customer service training is a requirement for all providers under the Accessibility for Ontarians with Disabilities Act (AODA). This training is designed to ensure that employees, volunteers, and anyone involved in developing policies or providing goods, services, or facilities on behalf of the provider have the knowledge and skills necessary to interact with persons with disabilities.
The training covers the purposes of the Act and the requirements outlined in this section. It also includes instructions on how to effectively communicate and interact with individuals who have different types of disabilities. This includes those who use assistive devices, rely on guide dogs or other service animals, or require the assistance of a support person.
Additionally, the training should address the use of equipment or devices that may aid in the provision of goods, services, or facilities to persons with disabilities. It should also cover what to do if someone with a specific disability is having difficulties accessing the provider's offerings.
Training should be provided as soon as possible to all employees, volunteers, and other relevant individuals. Providers are also required to provide ongoing training as policies change.
Providers, excluding small organizations, are required to keep records of the training provided, including dates and the number of individuals trained. They must also prepare a document outlining their training policy, summarizing the content of the training, and specifying when it will be provided. This document must be made available upon request.
Furthermore, providers must notify anyone receiving their goods, services, or facilities that the training document is available upon request. This notice can be given through various means, such as posting it at a conspicuous place on the premises, on the provider's website, or through other reasonable methods.

Testing and QA

Testing and QA

Testing and quality assurance professionals also require accessibility training to ensure that websites, applications, or software comply with accessibility standards. This training may include understanding accessibility guidelines, using assistive technologies for testing, and conducting accessibility audits and reviews.

PDF Accessibility Training

PDF Accessibility Training

PDF Accessibility Training is a program designed to educate individuals on how to create and modify PDF documents to meet accessibility standards. The training typically covers topics such as using accessible techniques for tagging and structuring content, ensuring proper reading order, adding alternative text for images, creating forms that can be filled out using assistive technology, and optimizing documents for screen readers, text-to-speech programs, and Braille displays.
The training may also include information on understanding the needs of individuals with disabilities, such as those with visual impairments, hearing impairments, mobility impairments, or cognitive impairments. Participants learn how to make their PDF documents accessible to these individuals by utilizing features and tools that are compatible with assistive technology.
By participating in PDF Accessibility Training, individuals gain the skills and knowledge necessary to create PDF documents that can be easily accessed, navigated, and understood by people with disabilities. This promotes inclusivity and ensures that the information contained in the documents is accessible to a wider audience.

MS Documents Accessibility Training

MS Documents Accessibility Training

MS Documents Accessibility Training is a program designed to educate individuals on how to create accessible and inclusive MS Word, Excel and PowerPoint documents. The training teaches participants how to utilize the built-in Accessibility Checker tool to identify and address accessibility issues in real-time while writing their documents.
One important aspect addressed in the training is the addition of alt text to images. This feature enables people using screen readers to understand the content of an image through an auditory description. Participants are taught techniques to write concise and descriptive alt text that conveys the visual message effectively.
The training also covers the effective use of fonts, colors, and styles to enhance the inclusiveness of documents. Participants learn best practices to ensure the readability of their documents, including choosing appropriate fonts, color contrasts, and text styles that are comfortable for all readers, including those with visual impairments or reading difficulties.
By equipping individuals with these accessibility skills, MS Documents Accessibility Training empowers participants to produce more inclusive Word, Excel and PowerPoint documents. This ensures that their written content can be accessed and understood by a wider range of users, regardless of their disabilities or limitations. Sharing accessible documents promotes inclusivity and equal access to information for all individuals.

Web Development Accessibility Training

Web Development Accessibility Training is a specialized training program that provides individuals with the knowledge and skills required to create websites that are accessible to all users, including those with disabilities. It covers various aspects of accessible web development, including understanding and implementing WCAG guidelines, which provide a set of recommendations for making web content more accessible.
The training focuses on teaching participants how to design and develop websites that adhere to accessible design principles. This includes understanding the needs of users with disabilities and incorporating features that allow them to easily navigate and interact with the website. Participants learn techniques for creating accessible structures using HTML and CSS, such as using proper heading structures, providing alternative text for images, and using semantic markup.
Another important aspect of web development accessibility training is learning how to optimize websites for screen readers. Screen readers are assistive technologies used by individuals with visual impairments to access web content. Participants learn how to structure content in a way that can be easily understood by screen readers and how to provide alternative text for images and other multimedia elements.
Testing for accessibility compliance is also covered in the training. Participants learn different methods and tools for testing websites to ensure they meet accessibility standards. This may include using automated tools, manual testing, and conducting user testing by individuals with disabilities.
Overall, web development accessibility training equips participants with the necessary skills to create inclusive and accessible websites that can be accessed and used by all individuals, regardless of their abilities or disabilities.

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