Ontario Vendor of Record: Document Remediation and Accessibility Services

Accessibility Partners is an approved Ontario Government Vendor of Record under two active procurement agreements, enabling Ontario ministries, agencies, municipalities, and broader public-sector organizations to engage our accessibility services directly without issuing a full competitive RFP.

Our VOR onboarding is confirmed under signed Master Agreements, providing contract-ready access to document remediation, PDF remediation, accessibility training, and IT accessibility advisory services. All work aligns with AODA, IASR, WCAG 2.1, PDF/UA, and applicable OPS policy frameworks.

Ontario VOR record

Who Can Use Vendor of Record

The following organizations may procure services through Tender 18702, subject to Master Agreement terms:

Organizational structure of Ontario Public Service

Ontario Public Service (OPS)

  • All ministries, divisions, and program areas
  • Digital, content, and design teams including I+IT clusters
  • Communications and publishing units requiring AODA-compliant documents
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Ontario Agencies & Provincial Organizations

  • Provincial commissions and regulatory bodies
  • Public health units
  • Crown corporations
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Broader Public Sector (BPS)

  • Municipalities
  • School boards, colleges, and universities
  • Ontario hospitals and healthcare organizations
  • Emergency services and first responders
Using the Vendor of Record significantly reduces procurement timelines and ensures accessibility work is delivered under pre-approved, contract-ready terms.

Services Available Under the VOR

Accessibility Partners is approved to deliver services specifically under Category 7 – Document Remediation.

Tender 18702: Document Remediation and Accessible Content Services

PDF Remediation and Document Accessibility

Full PDF/UA-1 compliant remediation for Ontario government publications, reports, forms, legal documents, and compendiums. Our PDF remediation process includes structural tagging, reading order correction, complex table markup, OCR cleanup for scanned documents, and PAC 3 validation. All remediated documents are tested with assistive technology before delivery to ensure WCAG 2.1 Level AA conformance.

Accessible Document Workflows and Templates

Development of accessible Word, PowerPoint, Excel, and InDesign templates that meet AODA and PDF/UA requirements. We integrate accessibility into existing content production workflows, reducing the volume of documents requiring after-the-fact remediation. Training is included for OPS content teams on creating accessible documents from the outset.

Bilingual Document Remediation (EN/FR)

End-to-end English and French document remediation aligned with OPS language expectations and the French Language Services Act (FLSA). Our parallel bilingual workflows process both language versions simultaneously rather than sequentially, reducing overall turnaround for bilingual publications.
Tender 17815 / Refresh 18996: Training, Learning, and IT Accessibility

Accessibility Training for Public-Sector Staff

Role-based training tailored to Ontario government operating environments, covering WCAG 2.1 compliance, document accessibility, inclusive UX and design, and accessible communications. Modules are designed for content authors, developers, designers, project managers, and IT staff. Training is delivered virtually or on-site with customizable scheduling.

IT Accessibility and Assistive Technology Support

Advisory services for IT accessibility within OPS environments, including assistive technology integration, accessible procurement guidance, and digital accessibility capacity building. We help teams establish internal processes for sustaining accessibility without ongoing external dependency.

Digital Accessibility Advisory and Capacity Building

Strategic consulting on accessibility governance, program design, and standards alignment for Ontario public-sector organizations. Services include AODA compliance gap assessments, accessibility maturity assessments, and roadmap development for organizations building or scaling internal accessibility programs.

Note: Many organizations use Tender 18702 for document remediation and Tender 17815/18996 for training and advisory services under coordinated Statements of Work. Our team can help structure a combined approach that draws on both procurement vehicles.

These services are used when the primary requirement is technical remediation and compliance of documents and content assets under Ontario accessibility legislation and OPS policy frameworks.

Note: Accessibility training, IT accessibility consulting, and advisory services are available under a separate Ontario Vendor of Record arrangement (LTRE Tender 17815).

Why Ontario Government Teams Choose Accessibility Partners

Vendor of Record – Supply Ontario

Fully onboarded with a signed Master Agreement and ready for Statements of Work.
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Approved Ontario Vendor of Record

Fully onboarded under signed Master Agreements for both Tender 18702 and Tender 17815/18996. Ready for Statements of Work with no additional qualification or contracting steps required.
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Ontario Public-Sector Experience

Proven delivery history supporting Ontario ministries, municipal partners, and broader public-sector organizations. Our team understands OPS accessibility expectations, agency and Crown corporation requirements, and the practical realities of working within Ontario government procurement and approval processes.
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Also Ranked #1 Nationally by the Government of Canada

In addition to our Ontario VOR status, Accessibility Partners holds the #1 national ranking under Government of Canada Standing Offer for web and document accessibility testing. This dual standing provides Ontario teams with confidence that our methods meet the most rigorous accessibility evaluation standards in the country.
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IAAP-Certified Consultants (CPWA)

Eligible to handle confidential and restricted materials using secure, auditable remediation workflows. Our team follows established protocols for document handling that meet Ontario government security expectations.
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Deliverables Built for Government Review

All reports and remediated documents are structured for internal OPS review processes. Documentation is clear, detailed, and formatted for audit and compliance validation without additional reformatting.
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Benefits of Using the Vendor of Record

Fast, Compliant Procurement

Services are available through pre-approved VOR terms, removing the need for a full competitive RFP process while maintaining procurement compliance. Most organizations can initiate a Statement of Work within days.

Predictable Pricing and Scope

Statements of Work define deliverables, timelines, and fixed-price options, providing cost predictability and scope clarity for government teams managing tight budgets and approval processes.

AODA Compliance Assurance

All work aligns with Ontario accessibility requirements including AODA, IASR, FLSA, WCAG 2.1, PDF/UA, and applicable OPS policy and accessibility frameworks. Deliverables are structured for compliance reporting and audit readiness.

Reduced Internal Delivery Burden

Our team manages technical remediation, testing, and compliance documentation, allowing internal content, IT, and program teams to focus on service delivery and operational priorities rather than accessibility backlogs.

Lower Vendor Risk

Accessibility Partners is already vetted and contracted by both the Ontario Government and the Government of Canada, reducing onboarding effort and procurement risk for new engagements.

Faster Project Initiation

VOR agreements enable organizations to begin accessibility work quickly without delays related to contract negotiation or procurement approvals. We provide pre-SOW scoping consultations, SOW templates, and pricing tables to accelerate initiation.

How to Engage Accessibility Partners Through the VOR

We Provides:
  • Pre-SOW scoping and consultation
  • SOW templates and pricing tables
  • Defined timelines and deliverable structures

Direct Pre-SOW Engagement

We meet with your team to confirm scope, expectations, and timelines prior to issuing a Statement of Work. This pre-SOW consultation is provided at no cost and helps ensure the engagement is properly scoped from the outset.

We provide:

Pre-SOW scoping consultations and requirements gathering SOW templates and pricing tables aligned with VOR terms Defined timelines and milestone-based deliverable structures Coordination across both tenders for combined remediation and training engagements.

Large-Volume or Ongoing Programs

For organizations with sustained accessibility needs, we establish service bundles, monthly document intake workflows, and fixed-rate remediation packages. These arrangements provide predictable costs and consistent turnaround for departments managing large document backlogs or ongoing publication schedules.

Frequently Asked Questions (FAQs)

Document remediation and technical accessibility services, including PDF remediation, PDF/UA tagging, accessible document template development, bilingual document processing, and accessible content workflow integration.
Accessibility training, IT accessibility consulting, assistive technology advisory services, digital accessibility capacity building, and strategic accessibility consulting. This includes WCAG 2.1 training, document accessibility training, and role-specific programs for developers, designers, and content authors.
Yes. Many organizations use Tender 18702 for document remediation and Tender 17815/18996 for training and advisory services under coordinated Statements of Work. Our team helps structure combined engagements that draw on both procurement vehicles efficiently.
Ontario ministries, provincial agencies, Crown corporations, public health units, municipalities, school boards, colleges and universities, Ontario hospitals, and emergency services organizations are all eligible under the VOR terms.
Most organizations can initiate a Statement of Work within days using pre-approved VOR terms. We provide pre-SOW scoping at no cost and can begin remediation work promptly once the SOW is executed.
We support sustained remediation volumes exceeding 500 documents per quarter for individual organizations. For departments managing large backlogs, we establish monthly intake workflows and fixed-rate packages to provide predictable costs and consistent turnaround.
Yes. We deliver bilingual remediation aligned with OPS language expectations and the French Language Services Act. Our workflows process English and French versions in parallel, reducing turnaround and ensuring both language versions meet identical conformance standards.
Both. Training modules under Tender 17815/18996 can be delivered virtually or in person, with scheduling tailored to organizational needs. We offer both scheduled cohort sessions and on-demand delivery for teams managing tight project timelines.