Web, iOS & Apple TV Accessibility Audit — Major Canadian Tier-1 Bank, WCAG AAA
A customer who cannot complete a transfer or read an account balance is not experiencing an inconvenience. They are being excluded from managing their own finances.
Project Overview
A major Canadian Tier-1 bank engaged Accessibility Partners to audit its consumer-facing digital platforms: a web application, an iOS mobile app, and an Apple TV application. The target standard was WCAG AAA, the highest level of WCAG conformance across all three surfaces.
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The Multi-Platform Conformance Challenge
Financial services applications present accessibility failures with real consequences. Each platform also uses a different accessibility API and presents different testing requirements: web conformance testing differs materially from iOS VoiceOver testing, which differs again from tvOS. A single testing methodology applied across all three would have produced unreliable findings. The bank needed platform-specific expertise for each surface.
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Our Platform-Specific Audit Approach
We conducted three separate, platform-specific audits. The web application was tested against WCAG 2.x across browsers, with particular attention to form flows, authentication, and transaction interfaces. The iOS application was tested with VoiceOver, Switch Control, and Dynamic Type enabled, covering the full range of adaptive input and display settings a customer might use. The Apple TV application was tested with VoiceOver for tvOS.
Each platform received its own audit report and a Voluntary Product Accessibility Template (VPAT). We tested against both WCAG AA and AAA criteria, giving the bank a clear picture of current conformance and the specific work required to reach the AAA target.
Project Snapshot
- Industry
- Financial Services
- Location
- Canada
- Compliance Standard
- AODA | Accessible Canada Act
- Key Result
- 3 platforms · WCAG AAA
Multi-Platform Audit Results
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Three platforms audited independently: web, iOS, and Apple TV
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Platform-specific audit reports delivered for each surface
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VPAT reports generated for all three platforms
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Testing conducted against both WCAG AA and AAA criteria
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Clear roadmap from current conformance state to AAA target delivered
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Platform-specific remediation guidance provided
Services Used
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Accessibility Conformance Reports
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VPAT Generation
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Mobile Accessibility Testing
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Web Accessibility Audit
Frequently Asked Questions
What is the difference between WCAG AA and WCAG AAA conformance?
WCAG AAA is a higher accessibility standard with stricter requirements than WCAG AA.
How does iOS VoiceOver testing differ from web accessibility testing?
iOS testing focuses on mobile gestures and device settings, while web testing focuses on browser and keyboard interactions.
What is a VPAT and when does a financial services organisation need one?
A VPAT is a document that explains how accessible a product is and is often required during procurement or compliance reviews.
Can a single audit cover web, mobile, and TV platforms at the same time?
Each platform usually requires its own testing approach because accessibility behaviors differ across technologies.
