AODA Training Courses

Looking to meet your AODA training requirements in Ontario? At Accessibility Partners, we provide practical, up-to-date AODA training courses tailored for businesses, public institutions, and non-profits. Our sessions help teams understand Ontario’s accessibility legislation and apply it effectively across digital platforms, built environments, communications, and customer service channels.

Whether you’re seeking foundational AODA accessibility training or advanced workshops on employment standards and WCAG compliance, our programs are built to equip your team with actionable knowledge and skills.

With real-world examples, clear instruction, and professional guidance, our AODA training helps you promote inclusive service delivery, avoid compliance penalties, and build an accessible workplace culture.

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AODA Training Course Overview

The Accessibility for Ontarians with Disabilities Act (AODA) was enacted to remove barriers and create a fully accessible Ontario by 2025. It sets out accessibility standards across five key areas: customer service, information and communications, employment, transportation, and the built environment.

Our AODA training courses cover:

  • An overview of the AODA and its purpose
  • The Integrated Accessibility Standards Regulation (IASR)
  • WCAG 2.2 and its role in digital accessibility
  • Real-life applications and case studies
  • The legal and reputational impact of non-compliance

Whether you’re just starting your accessibility journey or need to train new staff, this course is your roadmap to meeting provincial mandates and fostering an inclusive organization.

Targeted Audience

Our AODA training is designed for professionals and organizations across Ontario who play a role in accessibility compliance or public service delivery. This includes:

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HR professionals and hiring managers

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Website and software developers

Communications and content creators

Customer service staff

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Facilities and operations managers

Municipal and provincial employees

Accessibility coordinators and compliance officers

No technical background required—our courses are easy to follow, yet rich in practical insight.

AODA/ACA Compliance Help

Is Your Organization Undergoing an Audit? Need Expert Help with Your Compliance Report?

Our AODA training bridges the gap between legal standards and practical implementation by helping participants:

  • Understand WCAG success criteria
  • Apply WCAG 2.2 principles in real-world content and design
  • Evaluate websites and documents for accessibility
  • Prepare for audits or reviews from regulators
  • Communicate accessibility goals across departments

This training also supports AODA compliance reporting under the IASR.

Course Curriculum

Week 1: Introduction to AODA & Ontario’s Accessibility Laws

  • History and legal background
  • Overview of the 5 AODA standards

Week 2: Understanding WCAG and Digital Accessibility

  • Key principles of WCAG 2.2
  • Common digital barriers and how to fix them
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Week 3: Accessibility in Customer Service & Employment

  • Serving people with disabilities
  • Creating inclusive hiring practices
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Week 4: Document Accessibility & Built Environment Basics

  • Accessible PDF, Word, and PowerPoint content
  • Physical access and emergency preparedness

Bonus: Creating an Internal Accessibility Policy & Reporting

  • How to track, document, and report compliance

Customized private training and condensed sessions are also available for large teams or fast-paced organizations.

Frequently Asked Questions

AODA training educates employees and employers in Ontario on their legal obligations under the Accessibility for Ontarians with Disabilities Act, including how to create inclusive, barrier-free environments.

The five accessibility standards under AODA are: Customer Service, Information and Communications, Employment, Transportation, and the Design of Public Spaces (Built Environment).

Organizations must provide training as soon as practicable and keep records. Refresher training may be required when there are changes in policies, roles, or regulations.

To make Ontario fully accessible by 2025 by identifying, removing, and preventing barriers for people with disabilities in key areas of daily life.

Penalties for non-compliance can include fines up to $100,000 per day for corporations, reputational harm, and civil litigation.